Refund Policy

Thank you for choosing PassBharat for your purchases of authentic Indian artisanal products. We are committed to providing high-quality products and excellent customer service. Please review our refund policy carefully to understand your rights and responsibilities regarding refunds.

No Refund Policy:

We generally do not provide refunds for purchases made on PassBharat. This policy is in place due to the nature of our products, which are often handmade by rural artisans and cannot be easily returned.

Exceptions

A. Defective or Not as Described:

If the product you receive is defective or not as described, you may be eligible for a refund. Please contact our customer support within 5 days of receiving your order, providing details and, if possible, supporting evidence.

B. Shipping Damage:

If your order arrives damaged during shipping, please contact us immediately with photographic evidence of the damage. We will work with you to resolve the issue and may offer a replacement or refund.

C. Non-Delivery:

If your order does not arrive within a reasonable timeframe, please contact us. We will investigate the issue and may offer a replacement or refund if necessary.

Refund Request Process:

To request a refund, please follow these steps:

A. Contact our customer support team within the specified timeframe.

B. Provide your order number, a clear description of the issue, and any relevant documentation or photographs.

C. Our team will review your request and respond within 2 business days.

Store Credits or Exchanges:

In some cases, rather than monetary refunds, we may offer store credits or exchanges for alternative products.

Refund Timeframe:

If a refund is approved, please allow 3 business days for the refund to be processed. The actual time it takes for the refund to appear in your account may vary depending on your payment method.

Changes to the Refund Policy:

PassBharat reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us. Thank you for choosing PassBharat.